Terms and Conditions

These Terms and Conditions ("Terms") govern the hire of drink printing equipment and related services supplied by Foam & Ink ("we", "us", "our") to you ("you", "the Hirer", "the Client"). By paying a booking fee or otherwise confirming a booking, you agree to these Terms.

Please read them carefully before booking. If anything is unclear, email hello@foamandink.co.uk before confirming.

Foam & Ink is a trading name of Rob Grimes. 195 Mortimer Avenue, Cardiff, CF3 6YG

1. About our service

Foam & Ink hires self-service drink printing machines for events across the United Kingdom. Our service typically includes:

• Delivery of the machine to your venue by tracked courier
• Pre-loading of your approved designs onto the machine before dispatch
• A fresh edible-ink cartridge and setup instructions
• A pre-paid return label for courier collection after your event
• Remote support by phone, email or messaging during your hire period

Unless expressly agreed in writing, we do not provide an on-site operator, except optional on-site setup for café openings, which is quoted separately. The machine is designed for bar staff or your team to operate following the included quick-start guide.

2. Definitions

• Booking: your confirmed reservation of equipment for a specific event date
• Booking fee: the non-refundable part of the hire fee, paid at booking to confirm the booking
• Damage deposit: the refundable security deposit held against loss or damage
• Hire fee: the total price for your package as shown on our website or in your booking confirmation. The hire fee includes the £150 booking fee. It does not include the refundable damage deposit, which is charged separately
• Hire period: the agreed window during which you may use the machine, as set out in your booking confirmation
• Equipment: the drink printer, accessories, case, cartridges and materials supplied under your booking

Example (Party): hire fee £395 = £150 booking fee (paid at booking to confirm the booking) + £245 balance. The £300 refundable damage deposit is due with that balance, 60 days before the event, not at booking. The total paid before the event is £695, and £300 is refunded after a clean return. If you book inside 60 days, the full hire fee and the deposit are both due at booking.

3. Quotes, packages and pricing

Prices quoted on our website are starting prices. Your final quote will depend on event type, date, location, number of prints required, number of designs and any extras. A binding price is confirmed in writing (email is sufficient) in your booking confirmation.

Typical packages include:

• Party: from £395 (200 prints, 4 designs, 1-day hire window)
• Wedding: from £495 (400 prints, 4 designs, Fri–Mon hire window)
• Café opening: from £550 (500 prints, 4 designs, logo and QR selfie setup)
• Corporate: from £750 (600 prints, 4 designs, priority support)

Unless your confirmation states otherwise:

• 4 pre-loaded designs are included with every package
• Additional designs are charged at £25 each
• Additional prints beyond your package are charged at approximately £0.8–£1.2 each

Launch offer

Launch offer. £50 off the hire fee for our first 3 confirmed bookings only. Once 3 bookings have been confirmed, the offer ends. To claim it, mention the launch offer when you enquire. We will confirm in your booking email whether your booking qualifies. The offer is one per booking and cannot be combined with any other discount or exchanged for cash. The £50 comes off the balance of the hire fee. The £150 booking fee and the £300 deposit are unchanged.

4. Booking and confirmation

1. Submit an enquiry via our website or email. We will respond with a quote, usually the same working day.
2. To confirm the booking, pay the booking fee of £150. That fee is part of the hire fee, not an extra charge. Your date is not held until the booking fee is received and we confirm in writing.
3. Pay the balance of the hire fee (the hire fee less the £150 booking fee already paid) and the £300 refundable damage deposit together by the date in section 5. The deposit is not part of the hire fee and is not paid at booking unless you book inside that deadline. If you do, the full hire fee and the deposit are both due when you book.

A booking is confirmed only when we have received the booking fee and you have received written confirmation from us.

5. Payment terms

• Booking fee (£150): due at booking to confirm the booking. It is part of the hire fee. Non-refundable except where we cancel your booking or as required by law.
• Damage deposit (£300): due with the balance of the hire fee, 60 days before the event, not at booking. If you book inside that window, it is due at booking with the full hire fee. It is not part of the hire fee. Refundable within 7 working days of the equipment being received back in acceptable condition, subject to section 11.
• Every package (party, wedding, café opening and corporate): the balance of the hire fee and the damage deposit are due together 60 days before the event date unless your booking confirmation states otherwise.
• Late bookings: if you book any package less than 60 days before the event, the full hire fee (the full package price, including the booking fee) and the damage deposit are both due when you book.

Café openings use this same schedule. Corporate invoice billing is a Stripe invoice on this same schedule. The damage deposit is due with the balance, not at booking, except where the late-booking rule applies. It does not set a different balance date or move payment to dispatch.

All payments, for every package, are by card through Stripe, using a secure payment link or a Stripe invoice that we email you. We do not accept bank transfer. Card payments are processed by Stripe; we never see or store your full card details.

Prices include VAT only where explicitly shown; if we are VAT registered, this will be shown on your invoice.

6. Cancellation and postponement

Cancellation by you

• More than 60 days before the event: you forfeit the booking fee only. Any hire balance already paid will be refunded in full within 14 working days.
• Within 60 days of the event: the booking fee and hire fee are non-refundable.
• If the damage deposit has already been paid, it is refunded in full on cancellation, provided no equipment has been dispatched. If equipment has already been dispatched, our standard return and inspection terms apply.

Postponement

If you need to move your event, contact us as soon as possible. We will try to transfer your booking to a new date at no extra charge, subject to availability. One free postponement is included where notice is given more than 60 days before the original event. If a suitable alternative date cannot be agreed, the cancellation terms above apply.

Cancellation by us

We may cancel a booking if circumstances outside your control make fulfilment impossible (see force majeure), if payment is not received when due, or if you materially breach these Terms. If we cancel other than for your breach, we will refund all fees paid, including the booking fee.

7. Delivery, hire period and return

• Equipment is normally delivered by tracked courier on the working day before your event. You will receive tracking information when the shipment is dispatched.
• You must provide an accurate delivery address, a contact reachable on delivery day, and ensure someone can receive the parcel.
• The hire period begins on delivery and ends when the equipment is collected or dropped off using the prepaid return label.
• You must return the equipment within 2 working days of your event ending, using the supplied packaging and return label.
• Late returns may incur additional hire charges of up to one full daily hire rate per day or part day, and may delay refund of the damage deposit.
• Risk in the equipment passes to you on delivery and remains with you until we receive the equipment back.

8. Setup and use at the venue

You are responsible for:

• Providing a standard UK mains power socket within reach of the machine
• Placing the machine on a stable, level surface capable of supporting its weight (approximately 13 kg)
• Ensuring bar staff or operators read the quick-start guide and complete a test print before guests use the machine
• Using the machine only for printing on suitable drinks with an appropriate foam or crema surface, in accordance with our guidance
• Keeping the machine clean, dry and away from spill hazards where reasonably possible
• Moderating guest QR uploads where enabled, to prevent inappropriate content being printed

The machine must not be modified, opened, transported in unsecured packaging, used outdoors in wet conditions, or operated by children without supervision.

9. Designs and intellectual property

• You warrant that you have the right to use all designs, logos, photographs and artwork you supply, and that they do not infringe any third-party rights or applicable laws.
• You must submit designs in a suitable format (typically PNG or JPG, at least 1000 pixels wide, high contrast). We will advise if a design is unlikely to print well.
• We reserve the right to refuse any design that is unlawful, offensive, discriminatory, sexually explicit, likely to incite harm, or otherwise inappropriate for a public event.
• You grant us a limited licence to reproduce submitted designs solely for the purpose of fulfilling your booking.
• Where you agree that we may use photos of your event in marketing, you grant us a non-exclusive licence to use those images on our website, social media and promotional materials, unless you withdraw consent in writing.

10. Edible ink and drink suitability

We use food-safe edible ink intended for printing on drink foam surfaces. The ink manufacturer's certification is available before your hire date. The ink is flavourless and designed not to materially alter the drink.

Printing results depend on drink type, foam quality, cup size and design contrast. We do not guarantee that every drink type, design or photograph will reproduce perfectly. We will provide reasonable guidance before your event to maximise results.

You are responsible for informing guests with relevant allergies or dietary requirements that edible ink is used. While the ink is generally suitable for vegan and vegetarian diets, you should request specification sheets if your guests require allergen information.

11. Damage, loss and the deposit

Normal cosmetic wear and tear from careful use is acceptable and will not be charged. We may deduct from the damage deposit (or invoice you separately if costs exceed the deposit) for:

• Loss of the machine or accessories
• Impact damage, liquid ingress, or misuse
• Missing cartridges, cables, cases or components
• Return of unclean equipment requiring exceptional cleaning
• Courier charges arising from failed collection caused by you

We will provide an itemised explanation of any deposit deductions within 7 working days of receiving the equipment. The balance of the deposit, if any, will be refunded using the original payment method where possible.

12. Equipment failure and support

We test equipment before dispatch. If the machine does not work on arrival, contact us immediately with photographs or video and we will provide remote troubleshooting during your event.

If a fault cannot be resolved remotely and the machine is unusable for a material part of your event through no fault of yours, our sole obligation is at our discretion to offer a partial refund or credit proportionate to the impact, or a full refund of the hire fee if the machine is wholly unusable. We are not liable for indirect losses arising from equipment failure (see section 13).

Support hours and contact details are provided in your booking confirmation and setup guide.

13. Liability

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under English law.

Subject to the above, we shall not be liable for any indirect, special or consequential loss, including loss of profit, loss of business, loss of goodwill, or disappointment arising from your booking.

Our total liability to you for any claim arising out of or in connection with a booking shall not exceed the hire fee actually paid for that booking.

We will hold public liability insurance appropriate to our activities before any hire takes place. A copy of the certificate is available before your hire date.

14. Force majeure

Neither party is liable for failure or delay caused by events outside reasonable control, including courier failure beyond our control, severe weather, strikes, government restrictions, or supplier shortages. We will notify you promptly and work with you to reschedule or refund as appropriate.

15. Your responsibilities as Hirer

You confirm that you are at least 18 years old, that information provided to us is accurate, and that you have authority to bind the event organiser or business named in the booking. Where you book on behalf of a venue or company, you confirm you have authority to accept these Terms on its behalf.

16. Complaints

We want every event to go well. If something goes wrong, contact us as soon as possible at hello@foamandink.co.uk with your booking reference and a description of the issue. We will investigate and respond within five working days.

17. General

• These Terms, together with your written booking confirmation, form the entire agreement between us for the relevant booking.
• If any provision is found invalid, the remaining provisions remain in force.
• We may update these Terms from time to time. The version in force at the date of your booking confirmation applies to your booking.
• These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, without prejudice to your statutory rights as a consumer.

18. Contact and privacy

Email: hello@foamandink.co.uk
Website: www.foamandink.co.uk

Our Privacy Policy explains how we handle personal data collected through enquiries and bookings.